1. Processing Time:
We process all orders within 24 business hours after receiving them. Please note that processing times may increase during promotions, sales, or busy seasons.

2. Shipping Time:

• Local Shipping (within the country): Takes 5 to 7 business days.
• International Shipping (to other countries): Takes 7 to 14 business days, depending on the customer’s geographic location.
• Please note that shipping times may be affected by external factors such as weather conditions, public holidays, or customs delays.

3. Customs and Taxes:
Additional customs fees or taxes may apply depending on your country’s regulations. The customer is responsible for these fees, if applicable.

4. Remote Areas Shipping:
If you reside in a remote area, your shipment may require extra time to arrive. We will keep you informed of any potential delays.

5. Shipping Delays or Issues:
In the event of unexpected shipping delays, please contact our support team at [email protected]. We will do our best to assist you.

6. Damaged Items Policy:
While we take great care in packaging our products, damage during shipping may occur. If your product arrives damaged, please contact us immediately with:

• Your order number.
• Two clear photos of the product and the damage.
  We will resend the item or provide compensation, based on your preference.

8. Address Updates:
If you entered an incorrect address while placing your order, you can update it by replying to the order confirmation email or contacting us via email within 12 hours of placing the order.

9. Contact Us:
For any further inquiries or issues regarding your order, feel free to contact us via:

• Email: [email protected]
• WhatsApp: 0